Engagement NC-GL-4297 Chat Transcript – Namecheap
[05:23:08] [05:23:23] [05:23:27] [05:23:33] [05:23:41] [05:23:49] [05:24:11] [05:24:25] [05:24:29] [05:24:44] [05:25:25] [05:25:50] [05:29:06] [05:29:15] [05:29:20] [05:31:11] [05:34:01] [05:34:01] [05:34:08] [05:34:28] [05:35:47] [05:36:07] [05:36:31] [05:36:36] [05:37:08] [05:37:23] [05:37:28] abiodun balogun : r: Cannot add domain/subdomain – restricted.
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Error: Oops, looks like dotifi.domains or it’s parent domain already exists on another account. Please contact Support .
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Error: Oops, looks like dotifi.shop pointed to remote nameservers.
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Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided below. Check this
article for more info.
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Error: Oops, looks like dotifi.shop pointed to remote nameservers.
×
Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided
domain
[Pradheeksha Manoharan joined the chat] abiodun balogun : i cant add thesedomains on my stellar business account
abiodun balogun : can you plscreatea ticket
abiodun balogun : my username is biodunb
Pradheeksha Manoharan : Hello, I am Pradheeksha, and you’ve contacted Live Support!
abiodun balogun : support pin is 9413
abiodun balogun : cant addd these domains on my stellar business
abiodun balogun : r: Cannot add domain/subdomain – restricted.
×
Error: Oops, looks like dotifi.domains or it’s parent domain already exists on another account. Please contact Support .
×
Error: Oops, looks like dotifi.shop pointed to remote nameservers.
×
Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided below. Check this
article for more info.
×
Error: Oops, looks like dotifi.shop pointed to remote nameservers.
×
Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided
abiodun balogun : dotifi.domains dotifi.shop dotifi.host
Pradheeksha Manoharan : I am sorry for the inconvenience you are facing. Please allow me 5 -7 minutes to check the details.
abiodun balogun : pls if the connecction cuts off open a ticket thanks
Pradheeksha Manoharan : Please let me transfer our chat session to the Hosting Support representative for further assistance with your
question.
abiodun balogun : ok
abiodun balogun : pls create a ticket first
abiodun balogun : ????
[Danylo Pushkar joined the chat] [Pradheeksha Manoharan left the chat] Danylo Pushkar : Hello, I will assist you further. Would you please allow me 5-7 minutes to look through your previous conversation?
abiodun balogun : ok
Danylo Pushkar : Let’s check the domains one-by-one. dotifi.domains is added to another cPanel purchased with another Namecheap user.
Danylo Pushkar : Do you know it?
abiodun balogun : another namecheap user ?
abiodun balogun : its in my domain list
Danylo Pushkar : Domain list is listed of purchased domains. I mean that dotifi.domains is added as an addon to another cPanel.
abiodun balogun : what cpanel ?
abiodun balogun : its not in my cpanels
Time Zone – GMT (UTC +00) 7 December, 2023
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[05:38:01] [05:38:23] [05:38:50] [05:40:20] [05:40:41] [05:40:46] [05:40:59] [05:41:02] [05:41:38] [05:42:14] [05:42:24] [05:42:31] [05:42:46] [05:43:01] [05:43:26] [05:43:32] [05:43:32] [05:43:52] [05:44:07] [05:44:08] [05:44:17] [05:44:22] [05:44:27] [05:44:34] [05:44:37] [05:44:59] [05:45:04] [05:45:41] [05:45:59] [05:46:11] [05:46:45] [05:47:10] [05:47:25] [05:47:28] [05:47:33] [05:47:45] [05:48:09] [05:48:26] [05:48:31] abiodun balogun : or whats going on here ?
Danylo Pushkar : I can’t specify such details. Allow me 5-15 minutes to check how we will process this case.
abiodun balogun : i registerd all domains on porkbun . i won these domains
Danylo Pushkar : Don’t worry. Most probably, the previous owner used our services. Please, add dns1.web-hosting.com as the third
nameserver to verify your domain ownership.
abiodun balogun : there was NO previous owner !
abiodun balogun : i registered it first
abiodun balogun : someone hojacked my domain and namecheap did NOT detect it !
abiodun balogun : WOW !
abiodun balogun : i am shocked
abiodun balogun : so bcos a domain is not hosted on namecheap but the nameservers point to your anyone can just do an addon of that
domain !
abiodun balogun : i thougjt ICANN rules di not allow that !
abiodun balogun : pls escalate this at once
abiodun balogun : we hv a lot of domains pointing to namecheap and i needan audit done \
Danylo Pushkar : Please don’t rush to conclusions. Even if you have registered a domain, this does not mean that it has not been registered
before.
Danylo Pushkar : If you follow my instructions, we’ll solve it as soon as possible.
abiodun balogun : if its registered before it goes back to its defult namservers cmon !
abiodun balogun :
abiodun balogun : most domains actually go offline after 30days
Danylo Pushkar : Changing nameservers will not remove domains from cPanel.
abiodun balogun : pls i hv been doing this for 20years !
abiodun balogun : are you gonna help or not
abiodun balogun : or pols escalate
abiodun balogun : pls
Danylo Pushkar : Yes, I want to help you. Please, add dns1.web-hosting.com as the third nameserver to verify your domain ownership.
abiodun balogun : you seem to be here to argue
abiodun balogun : this is a serious flaw ! a very serious flaw
abiodun balogun : kindly escalate this
Danylo Pushkar : The case will be escalated, but we need to be sure that you’re the owner.
abiodun balogun : just added to all 3
abiodun balogun : now you want to verify . Funny !
Danylo Pushkar : Thank you. Allow me 5-15 minutes to check the case deeper.
abiodun balogun : or shld i remove all and leave only this dns1.web-hosting.com
Danylo Pushkar : No, please, don’t do it.
abiodun balogun : ok thx
abiodun balogun : am online pls open a ticket
abiodun balogun : there is another site bmkt.site does not work too
Danylo Pushkar : If you wish, we’ll reply you via a ticket. Specify the issue with bmkt.site, please.
abiodun balogun : pls better via a ticke

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